Patients & Caregivers

Patient care services

Caring has many meanings. To us, it means listening, being compassionate, having the expertise and technology to treat you, and working with you to care for you. We have a passion for excellence and respect the people who trust us with their care.

older male doctor helping older female patient go over chart

female physician checking toddler's heartbeat with stethoscope

Caring. It’s what we do.

With more than 500 physicians and providers, along with 1,700+ skilled employees, we continually strive to improve the way our services are delivered to every patient, every day. We're as dedicated to preventing illness as we are to treating it, providing people with the resources they need to become strong advocates for their health and to assist in making decisions about their care.

You shouldn’t have to travel far to seek exceptional health care. Our goal is to keep your care as close to home as possible. We understand that having your family and friends nearby is important to your wellbeing and your recovery.

You can trust that we and our HSHS hospital partners: HSHS St. Vincent Hospital, HSHS St. Mary's Hospital Medical Center and HSHS St. Vincent Children's Hospital in Green Bay, HSHS St. Nicholas Hospital in Sheboygan and HSHS St. Clare Memorial Hospital in Oconto Falls are ready to care for you, whenever and wherever you need us – from our health centers and walk-in urgent cares, to our operating rooms and emergency departments – even online.

6 Steps to navigating health care

We have tools and resources available to make your health care experience as easy as possible.

Today, there are more options than ever that allow you to seek medical care and advice in different ways. Providing outstanding health care goes beyond treating you in an exam room. We are here to help you before, during and after every health care visit. In the medical world, there can also be some unknowns around what to do when and what the different terminology means. We hope this guide helps you navigate your care.

1. Check on insurance

Before receiving care, checking on your insurance status can help determine the most cost-effective option to receive the care you need. Learn more.

2. Know your health care costs

There are various costs associated with receiving care as well as several factors that determine what you’ll pay. Learn more.

3. Getting care

You have options when it comes to how and when you are seen for care, including knowing which provider is right for you. Learn more.

4. Prepare for your appointment

Be ready for your appointment by knowing who you will see and plan for what you want to discuss with your physician or provider. Learn more.

5. Follow up after your appointment

After your appointment, there will be a few follow-up steps you will take based on what you and your physician or provider discussed. Learn more.

6. Paying for your visit

Understand your options and responsibilities for paying for your health care visit. Learn more.

Getting Care at Prevea – FAQs

Aches, pains, and illnesses don't always occur when is most convenient. However, choosing between going to the ER, urgent care and Prevea After Hours can be a substantial cost difference. Click here to download our guide to care. Your guide to getting: the right care, at the right time, with the shortest wait, at the lowest cost.

Finding the right provider for yourself or a loved one can be stressful. It's important to feel comfortable and confident with your provider. Only to complicate matters more, providers come with various degrees, titles and credentials. If you're looking for a new provider, start by reading the resources below to help guide your decision.

The purpose of the Prevea’s residency programs are for resident physicians to enhance their learning experience for the full spectrum of family medicine so they can follow patients through their entire health care journey – from routine medical care to unexpected health concerns and hospitalization; through pregnancy, labor and delivery, and taking care of newborns; to nursing home and end of life care.

Family medicine resident physicians and faculty physicians work together, providing patients with a collaborative approach to medical care, and spend time getting to know their patients at each appointment.

For more information about our family medicine residency programs and how you can help by participating in the training of new family medicine physicians, click here.

Whether it's your first time visiting a Prevea clinic, or it's been a few years since you've last been to the doctor. We have the resources to help you prepare for your upcoming appointment.

We are committed to providing you the information you need at your fingertips to make informed decisions about your health care, and about the physicians and other providers who walk the care journey with you. As part of that commitment, we now post our providers’ patient satisfaction ratings online. For more information on what these ratings and reviews mean, click here.

Work and life tend to make finding time to get to the doctor more of a challenge. If you're feeling ok, but need to schedule an appointment, here's a list of preventive screenings and guidelines to follow when determining what appointments are due.

Most parents ponder this question several times each year. Whenever your child has symptoms, the first thing parents should consider right now is getting tested for COVID and waiting for results before going to school or daycare. Click here to schedule a COVID test.

The common recommendation is that children who have a fever of 101°F or higher should stay home. For additional recommendations, click here.

When your little one is sick, how do you know when it's time to call a doctor? Click here for a list of common ailments and the symptoms that necessitate a call to your provider.

If this is a medical emergency, please dial 911 immediately. Additionally, Prevea offers 24-hour phone service, staffed by an experienced medical team. For assistance call (920) 496-4700 or toll free at (888) 277-3832. The phone lines are staffed 24-hours a day, 365 days a year.

Patients & Caregivers

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COVID-19 center

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Caring. It’s what we do.

Urgent Care

MyPrevea

Prevea After Hours

Virtual care

6 Steps to navigating health care

Getting Care at Prevea – FAQs

Not sure if you should go to urgent care?

Which medical professional is right for me?

What is a Family Medicine Residency Program

What to expect at your appointment

Provider star rating and reviews

Screenings and adult preventive guidelines

How sick is too sick for school?

When to call your pediatrician

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